Effective Techniques for Coaching and Feedback in Customer Service
Effective coaching and feedback are crucial for enhancing customer service representatives' (CSRs) performance and delivering exceptional customer experiences. This prompt explores proven methods for providing guidance and constructive criticism to CSRs, empowering them to: * Improve communication and interpersonal skills * Enhance problem-solving abilities * Foster a growth mindset and continuous improvement * Increase customer satisfaction and loyalty * Drive team performance and business outcomes
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