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Active Listening to Enhance Customer Trust

Best for: Customer Service Representatives, Contact Center Agents, Sales Representatives, Account Managers, Relationship Managers.

Active listening is a crucial skill for building trust with customers in customer service interactions. By genuinely listening to and understanding their needs, you can demonstrate empathy and build rapport. This prompt will guide you through the key principles of active listening, providing practical tips and techniques to enhance customer satisfaction, improve communication, and foster long-term relationships.

Prompts

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