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call center operator

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Maintaining Composure Amidst Difficult Customer Interactions

Dealing with difficult customers can be a challeng...

10.6k

The Role of Empathy and Active Listening in Customer Trust

Thấu cảm và lắng nghe tích cực đóng va...

18.0k

Designing Customer Service Training for Empathy and Active Listening

Effective customer service hinges on the ability t...

14.0k